Workplace Music and Telephone on Hold

Find out how this licence fee was set:

C1.2	Tariff	Workplace Music	Telephone on Hold (TOH)
	Formulation	Per full time equivalent employee	Caller capacity lines per number of business locations
(i)	Processes/methodologies	This scheme is applicable broadly and was referred to in a number of consultation processes. A specific consultation for this scheme occurred throughout 2017-18, although received no responses.	Whilst TOH rates are included in consultation documents for most OneMusic Australia licences, a discrete consultation occurred through 2017-2018.
	Underlying data used	APRA generally uses a mix of relevant data sources to determine licence rates and impact on a particular business. This includes common sources of music, shifts in demand and changes in technology.	APRA generally uses a mix of relevant data sources to determine licence rates and impact on a particular business. This includes common sources of music, shifts in demand and changes in technology.
	Summary of Analyses/Evaluations	None	None
(ii)	Tribunal Decisions	No.	No
(iii)	Use of ACCC Guidelines: Hypothetical Bargain	No	No
	Use of ACCC Guidelines: Survey Evidence	No	No.
	Use of ACCC Guidelines: Benchmarks	Existing APRA AMCOS and PPCA ‘workplace’ tariffs.	APRA rates which have been in place since at least 2005 which were set with reference to international benchmarks. Existing APRA AMCOS and PPCA telephone on hold licences.
(iv)	Direct Licensing	Yes (opt out and license back is available). Partial rights deduction available.	Yes (opt out and license back is available). Partial rights deduction available
(v)	Other Matters	Full time equivalent rate has been a feature of this licensing category for both APRA AMCOS and PPCA since this category was introduced at least 25 years ago.	Caller capacity has been a way to measure the use in this licensing category since at least 2000