Music licence fee-relief

When to expect a credit to your account

OneMusic Australia will apply fee-relief to all affected customers to account for government-forced closures and restricted trade from the pandemic.

When will this happen?

Tasmanian, NT and ACT customers would have already received email correspondence this month as well as an adjusted invoice showing the credit to their account.

Tasmanians and Canberrans: if you were forced to close by government and you haven’t received an email from us about your account adjustment please first check your SPAM folder and then email hello@onemusic.com.au. We are finding lots of people have changed jobs over COVID-19 so our emails to customers are not always getting to the current contact. And please keep in mind we have lots of enquiries at the moment so we will get to you just as soon as we can.

  • Western Australian and Queensland customers will receive email correspondence and an adjusted invoice from us the week starting 30 November.
  • South Australian and NSW customers will receive email correspondence and an adjusted invoice around the second week of December.
  • Victorian customers (welcome back!) will receive email correspondence and adjusted invoice around the third week of December.

Of course, all this depends on new outbreaks of COVID-19 where we will adjust as they (or if they) arise.

Did COVID-19 get in the way of getting your licence Agreement back to us?

It's not too late to get the cover you need.

We have various fee-relief policies and concessions in place for customers who were part-way though the process.

Contact hello@onemusic.com.au - or better still - follow the links in your correspondence from us and sign up online.

Our payment terms have been extended too.

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