Feedback

Feedback

We care about the service we offer.

Compliments & Suggestions

Your feedback helps us to maintain a high standard of service and ensure that what we’re doing satisfies your needs. If you have a suggestion about how we can improve, please email us at hello@onemusic.com.au or write to us at:

OneMusic
Locked Bag 5000
Strawberry Hills NSW 2012

If you would like to compliment a specific staff member or team, we'd be happy to pass on your feedback – it will help us ensure that we continue to focus on what works well for you. Tell us when we get it right by emailing us hello@onemusic.com.au.

Complaints

We’re not perfect. To help anyone who wants to make a complaint about what we do or how we do it, we have a Complaints Procedure that ensures issues are handled in an efficient, transparent and fair way.

To make a complaint, write an email or letter to the OneMusic Complaints Officer including your Name, Email, Contact Phone Number, Account Number (if possible) and the details of your complaint. Address it to:

OneMusic Complaints Officer
Locked Bag 5000
Strawberry Hills NSW 2012 
complaints@onemusic.com.au