Fire disaster support

We are aware that many of our customers are in fire affected areas and may be going through a very challenging time.

For our OneMusic customers in bushfire declared natural disaster zones, we’re pausing music licensing activity, including:

  • Placing relicensing of existing customers in bushfire declared natural disaster zones on temporary hold, and where appropriate we’ll extend their current licence on a complimentary basis for 12 months
  • On request, we’ll make pro rata adjustments for those businesses in bushfire declared natural disaster zones who have closed or are unable to trade <
  • Placing debt recovery on temporary hold in bushfire declared natural disaster zones
  • Writing off outstanding debts for licensed businesses in the most severely impacted towns

If you are a OneMusic Australia customer in a bushfire declared natural disaster zone and you inadvertently receive correspondence from us, please contact us to confirm your account is on hold. Phone: 1300 162 162.

We thank all in our music community who are involved in fundraising events and concerts to support fire relief charities. OneMusic Australia will provide complimentary licences for official benefit concerts. Contact events@onemusic.com.au

It is completely normal to experience a range of emotions after a bushfire including sadness, anger, hopelessness and anxiety. If you feel that you are not coping, free support services are available 24 hours a day, seven days a week:

  • Mental Health Line – 1800 011 511
  • Lifeline – 13 11 14

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